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Estimated time of phone service restoration is 9 p.m.
2:45 p.m. update: Tuolumne County Sheriff’s Office has released these updated contact numbers for the public:
11:10 a.m. update: Cell phone and landline service remains down for many customers throughout Tuolumne and Calaveras counties today. The outage started at around 1am.
And AT&T spokesman told Clarke Broadcasting that “Service for some customers in the Sonora and surrounding areas may be affected after a road construction crew damaged our cables while working earlier today. Our team is onsite and working to repair the damage as quickly as possible.”
The Sonora Police Department earlier stated that the incident occurred in the Wallace area of Calaveras County. AT&T has not indicated when service will be restored, or exactly how many people are impacted.
10 a. m. update: The phone outage we have been reporting on is also impacting Adventist Health Sonora, so some additional phone lines are available for residents needing to reach the hospital:
- Main Line: 1-971-274-2509
- Registration/Admitting: 1-971-274-2510
- Emergency Department: 1-971-274-2511
- Clinic Services/Medical Offices: 1-971-274-2512
9:10am update: Due to the AT&T outage, there are some alternate numbers to reach the Tuolumne County Sheriff’s Office. You can dial either 209-533-5859 or 209-533-5813.
911 emergency calls are being received by the Sonora Police Department dispatch.
To alert CAL Fire to an emergency, you can call 209-770-7081 or 209-770-7086.
ORIGINAL STORY: Many AT&T customers in the Mother Lode are reporting issues with cell and landline services this morning.
The Sonora Police Department reports that most residential landlines in the city and county are still able to make 911 emergency calls. They add that AT&T is aware of the situation and is working to identify and isolate the problem.
8:20 a.m. update: The Sonora Police Department reports that damaged AT&T lines were located in the Calaveras County community of Wallace, which led to the widespread outage this morning.
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